Privacy Policy

1. Background

This privacy notice lets you know what happens to any personal data that you give to us, or any that we may collect from or about you. It applies to all products and services, and instances where we collect your personal data.

This privacy notice applies to personal information processed by or on behalf of Nine Excellence.

Our Company

We are Nine Excellence Limited, Unit 3 Axiom Business Park, 41 Balcombe Road, Horley, Surrey, RH6 7HF. We are a data controller of your personal data. 9E which provide your products or service are named at the start of these terms and conditions.

2. What kinds of personal information about you do we process?

Personal information that we’ll process in connection with all of our products and services, if relevant, includes:

  • Personal and contact details, such as title, full name, contact details and contact details history.
  • Products and services, you have purchased with us in the past.
  • Marketing to you and analysing data, including history of those communications, whether you open them or click on links, and information about products or services we think you may be interested in.
  • Vehicle information, such as make and model, faults, repairs and repair costs.

3. What is the source of your personal information?

We’ll collect personal information from the following general sources:

  • From you directly, and any information from family members should they contact us on your behalf.
  • Information generated about you when you use our products and services.

4. What do we use your personal data for?

We use your personal data, including any of the personal data listed in section 1 above, for the following purposes:

  • Managing products and services relating to that the product or service, or application for one
  • Updating your records and tracing your MOT and service information via the DVLA in order to send you reminders.
  • Managing any aspect of the product or service
  • To improve the operation of our business and that of our business partners
  • To follow guidance and best practice under the change to rules of governmental and regulatory bodies
  • For management and auditing of our business operations including accounting
  • For direct marketing communications and related profiling to help us to offer you relevant products and service, including deciding whether or not to offer you certain products and service. We’ll send marketing to you by SMS, email, phone. Offers may relate to any of our products and services. To provide personalised content and services to you, such as tailoring our products and services, our digital customer experience and offerings, and deciding which offers or promotions to show you on our digital channels

5. What are the legal grounds for our processing of your personal information (including when we share it with others)?

We rely on the following legal bases to use your personal data:

  1. Where it is needed to provide you with our products or services, such as:

a) Assessing an application for a product or service you hold with us.
b) Managing products and services you hold with us.
c) Updating your records.

Where it is in our legitimate interests to do so, such as:

a) Managing your products and services relating to that, updating your records.
b) To perform and/or test the performance of, our products, services and internal processes.
c) To follow guidance and recommended best practice of government and regulatory bodies
d) For management and audit of our business operations including accounting.
e) To carry out monitoring and to keep records of our communications with you and our staff (see below)
g) To administer our good governance requirements and those of other members of our Group, such as internal reporting and compliance obligations or administration required for AGM processes
h) For market research and analysis and developing statistics
i) For direct marketing communications and related profiling to help us to offer you relevant products and services, We will send marketing to you by SMS, email, phone.


To comply with our legal obligations

  1. With your consent:

a) For some direct marketing communications.

6. When do we share your personal information with other organisations?

We may share information with the following third parties for the purposes listed above:

  • No information is given to any other organisations.

7. How and when can you withdraw your consent?

The only form of direct marketing we will contact you via is our monthly newsletter. You can unsubscribe at any time using the links at the bottom of each newsletter.

8. Is your personal information transferred outside the UK or the EEA?

No information on our database is shared outside of Nine Excellence.

11. What should you do if your personal information changes?

You should tell us so that we can update our records using the details in the Contact Us section of our website. We’ll then update your records.

12. Do you have to provide your personal information to us?

We’re unable to provide you with our products or services if you do not provide certain information to us. In cases where providing some personal information is optional, we’ll make this clear.

13. Do we do any monitoring involving processing of your personal information?

In this section monitoring means any: listening to, recording of, viewing of, intercepting of, or taking and keeping records (as the case may be) of calls, email, text messages, social media messages, in person (face to face) meetings and other communications.

The only form of monitoring we apply is through our emails and Customer relationships management. This means that we keep information via emails should we need to refer back to them for future services needed. We also monitor our CRM database to keep you in the loop should your car require any work eg MOT or service due.

15. For how long is your personal information retained by us?

Unless we explain otherwise to you, we’ll hold your personal information based on the following criteria:

  • For as long as we have reasonable business needs, such as managing our relationship with you and managing our operations.
  • For as long as we provide goods and/or services to you.
  • Retention periods in line with legal and regulatory requirements or guidance.

16. What are your rights under data protection laws?

Here is a list of the rights that all individuals have under data protection laws. They don’t apply in all circumstances. If you wish to use any of them, we’ll explain at that time if they are engaged or not. The right of data portability is only relevant from May 2018.

  • The right to be informed about the processing of your personal information
  • The right to have your personal information corrected if it is inaccurate and to have incomplete personal information completed
  • The right to object to processing of your personal information
  • The right to restrict processing of your personal information
  • The right to have your personal information erased (the “right to be forgotten”)
  • The right to request access to your personal information and to obtain information about how we process it
  • The right to move, copy or transfer your personal information (“data portability”)
  • Rights in relation to automated decision making which has a legal effect or otherwise significantly affects you

You have the right to complain to the Information Commissioner’s Office which enforces data protection laws: You can contact us using the details below.

17. Your right to object

You have the right to object to certain purposes for processing, in particular to data processed for direct marketing purposes and to data processed for certain reasons based on our legitimate interests. You can contact us by going to the “contact” section of our website to exercise these rights.

18. What are your marketing preferences and what do they mean?

We may use your, phone numbers or email address to contact you according to your marketing preferences. You can stop our marketing at any time by contacting us using the details below or by following the instructions in the communication.

Contact Us

If you have any questions about this privacy notice you can contact us by going to the “contact” section of our website. Alternatively, you can write to Nine Excellence Limited, Unit 3 Axiom Business Park, 41 Balcombe Road, Horley, Surrey, RH6 7HF.